Snappy Coin Laundry

Privacy Policy

Information used for pickup and delivery

When you use Snappy Coin Laundry's pickup-and-delivery service, we may collect information you provide or that is generated through the service, including your name, email address, mobile phone number, service address, delivery instructions, laundry preferences, order history, order status, attribution information, SMS-consent history, communications with us, pickup and delivery photos, and payment-related references.

Payment-card information is processed by Square. Snappy does not receive or store your full payment-card number or card security code.

Phone verification and text-message consent

We may use a one-time verification code to confirm that a mobile phone number belongs to the person placing an order. Requesting or receiving a verification code does not enroll you in Snappy pickup-and-delivery text updates.

Operational text messages are optional. If you affirmatively opt in, Snappy may send text messages about your pickup-and-delivery orders, including booking confirmations, reminders, driver ETAs, order-status updates, receipts, payment issues, rescheduling, and delivery updates.

Message frequency varies and is typically 6–10 messages per order, with additional messages if an issue, reschedule, missed pickup, payment problem, or failed delivery occurs. Message and data rates may apply.

You may reply STOP to opt out or HELP for help. Declining or withdrawing SMS consent does not prevent you from placing an order. Snappy will use email for operational communications when SMS consent is not active.

Mobile-information non-sharing

Snappy Coin Laundry does not sell, rent, or share mobile phone numbers, SMS opt-in information, or SMS consent with third parties or affiliates for marketing or promotional purposes.

We may provide mobile information to service providers only as necessary to operate the services requested by you, such as sending messages, hosting the application, processing orders, or maintaining security and compliance records. Those service providers may use the information only to provide those services to Snappy or as otherwise required by law.

Messaging records

We may retain records of SMS consent and opt-out events, messages sent or received, delivery status, and related timestamps as reasonably necessary to operate the service, respond to customer requests, maintain compliance records, investigate delivery problems, and protect the service from abuse.

Contact

For questions about this Privacy Policy or your information: